Your inbox is full.
Your team is doing copy‑paste.
There's a better way.
Zero‑Touch Support reads incoming emails, looks up the real answer in your systems, and either sends the response automatically or hands your team a ready‑to‑send draft. No more manual lookups. No more backlogs.
What Zero‑Touch Support does
Connects to your TMS or ERP and resolves status enquiries automatically — pulling the real shipment data and sending a personalised response instantly. During delays or outages, it detects the spike, groups related emails, and lets your team send one mass update with individual personalisation.
Email arrives
Zero‑Touch Support reads the incoming message, identifies the intent, and extracts the key entities — order ID, shipment reference, client name, request type.
Real data is fetched
It queries your CRM, ERP, TMS, or project tool — wherever the answer lives — and retrieves the current, accurate information. No hallucinations, no stale data.
Response sent or drafted
Routine requests get an automatic reply in seconds. Complex or sensitive cases get a ready‑to‑send draft for your team — with all the context already in place.
Patterns surface automatically
When multiple emails share the same root cause — a delay, an outage, a billing error — the system groups them and alerts your team before it becomes a crisis.
Connects to your existing stack
Works with your current CRM, ERP, TMS, or helpdesk. No ripping and replacing — your data stays where it is.
You control what gets automated
Define which email types respond automatically and which always route to a human. Start narrow, expand as confidence grows.
Private and compliant
Runs on your own infrastructure. Customer data never passes through a third‑party server. GDPR‑ready by design.
Issue clustering & bulk‑reply alerts
Groups similar emails during incidents and surfaces patterns, enabling mass updates with personalised content.
Standard
- ✓ 1 inbox automation
- ✓ 1 system integration (CRM or ERP)
- ✓ Auto‑resolve + draft mode
- ✓ Volume dashboard and logs
- ✓ Technical support included
Business Plus
- ✓ 3 inbox automations
- ✓ Up to 3 system integrations
- ✓ Issue clustering and bulk‑reply alerts
- ✓ 2 engineering hours / month
- ✓ Priority 24h SLA response
Say goodbye to the cluttered inbox.
Reclaim control of your SLAs and improve customer satisfaction with a response that never sleeps.
Schedule AI Support DemoReady to simplify your operation?
Tell us your challenge and let's design your AI roadmap together.